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These Terms & Conditions apply to your use of the Golden Light Heal website and to services, sessions, consultations, programmes, memberships, products and other offerings provided by Us.
By booking, purchasing or using our services, you agree to these Terms & Conditions.
Please read them carefully before making a booking or purchase.
1. ABOUT GOLDEN LIGHT HEAL
Golden Light Heal provides complementary holistic well being, energy-healing, spiritual guidance and personal-development services.
Our approach may include energy work, intuitive guidance, meditation, spiritual practices, energetic analysis and other holistic techniques depending on the service selected.
2. OUR SERVICES
Golden Light Heal's services are remote distance complementary well being and spiritual services worldwide.
They are intended to support areas such as personal reflection, well being, self-awareness, relaxation, clarity and personal development.
Our services are not a replacement for appropriately qualified professional services.
Golden Light Heal does not provide:
- Medical diagnosis or treatment
- Emergency medical care
- Psychiatric diagnosis or treatment
- Legal advice
- Financial advice
- Veterinary diagnosis or treatment
Nothing provided by Golden Light Heal should be understood as a guarantee of a particular physical, emotional, spiritual, financial, relationship, business or other outcome.
3. MEDICAL AND PROFESSIONAL ADVICE
You should continue to obtain appropriate advice and treatment from qualified professionals where required.
You should not stop, change or delay prescribed medication or professional treatment because of information or guidance received from Golden Light Heal.
If you have a medical or mental-health concern, please consult an appropriately qualified healthcare professional.
If you are experiencing an emergency, contact the appropriate emergency service.
4. INTUITIVE AND SPIRITUAL GUIDANCE
Where a service includes intuitive, spiritual or energetic guidance, any impressions, interpretations or guidance provided are intended for personal reflection.
They are not presented as medical, legal, financial or other professional determinations.
Individual experiences differ and Golden Light Heal does not guarantee specific results.
5. BOOKINGS
Bookings may be made through the booking methods made available by Golden Light Heal.
A booking becomes confirmed when Golden Light Heal accepts the booking and any required payment or deposit has been received.
You are responsible for providing accurate contact and booking information.
6. PRICES AND PAYMENT
Prices will be displayed or communicated before purchase.
Unless otherwise agreed, payment must be made in accordance with the payment terms provided when booking or purchasing.
We may accept payment through third-party payment providers.
Third-party payment providers may have their own terms and privacy policies.
7. CANCELLATIONS AND RESCHEDULING
Our cancellation arrangements will be clearly communicated at the time of booking.
Where you need to cancel or reschedule, please provide as much notice as reasonably possible.
Any cancellation charge will be reasonable and proportionate and will not affect statutory consumer rights.
Where a refund is legally required, Golden Light Heal will provide it in accordance with applicable law.
Nothing in these Terms & Conditions is intended to remove or restrict a consumer right that cannot legally be excluded.
8. OUR RIGHT TO CANCEL
Golden Light Heal may need to cancel or reschedule an appointment because of illness, emergency, technical difficulties or circumstances outside our reasonable control.
Where Golden Light Heal cancels a paid service and you have not received the service, we will provide an appropriate remedy, which may include rescheduling or a refund where applicable.
9. LATE ARRIVALS
If you arrive late, the session may still need to finish at the scheduled end time.
This is to avoid unfairly affecting other appointments.
Where reasonably possible, we may offer an alternative arrangement.
10. MISSED APPOINTMENTS
Failure to attend an appointment without reasonable notice may be treated as a missed appointment.
Any applicable charge will be subject to the cancellation terms provided at booking and applicable consumer law.
11. CLIENT RESPONSIBILITIES
Clients are expected to:
- Provide accurate information
- Provide relevant information necessary for the service
- Follow reasonable instructions
- Attend appointments appropriately prepared
- Treat Golden Light Heal respectfully
- Behave appropriately towards the practitioner
We may end a session where behaviour is abusive, threatening, discriminatory or creates a genuine safety concern.
12. CONFIDENTIALITY
Golden Light Heal respects the privacy and confidentiality of clients.
Information will not ordinarily be disclosed to another person unless:
- You have given permission;
- Disclosure is necessary to provide a service;
- Disclosure is required by law;
- Disclosure is necessary to comply with a legal obligation; or
- There is a serious and lawful safeguarding or safety reason.
Confidentiality is subject to applicable law and is not absolute.
13. CLIENT INFORMATION
Personal information is processed in accordance with our Privacy Policy.
By providing personal information to Golden Light Heal, you acknowledge that it will be processed for the purposes explained in that Privacy Policy.
14. REMOTE APPOINTMENTS
For online or telephone appointments, you are responsible for ensuring that you have suitable:
- Internet access where required
- Device
- Quiet/private environment
- Time and space to participate
If technical difficulties prevent a session from taking place, we will seek a reasonable solution.
15. PRODUCTS
Where Golden Light Heal sells physical products, including but not limited to oils, salts, sprays, blends, artwork or other personalised products, product-specific information and instructions should be followed.
Products should only be used for their intended purpose.
Please check ingredients carefully before using any product.
If you have an allergy, sensitivity or other concern regarding an ingredient, please contact Golden Light Heal before use.
16. BESPOKE AND PERSONALISED SERVICES
Where a product or service is personalised or created specifically for you, the terms relating to that particular product or service will be communicated before purchase.
Personalised products may have different cancellation or return arrangements where permitted by applicable consumer law.
17. NO GUARANTEE OF RESULTS
Golden Light Heal does not guarantee a particular result from any service, product, programme, spiritual practice, energy work or guidance.
Testimonials and examples represent individual experiences only and are not promises that another client will experience the same outcome.
18. INTELLECTUAL PROPERTY
Unless otherwise stated, the Golden Light Heal name, branding, logo, website content, written materials, graphics, original artwork, programmes, guides and other original content belong to Golden Light Heal or are used with permission.
You may not reproduce, copy, distribute, modify, sell or commercially exploit our content without written permission.
19. WEBSITE USE
You agree to use the website lawfully and responsibly.
You must not:
- Attempt unauthorised access
- Introduce malicious software
- Interfere with website security
- Copy website content for commercial purposes
- Use the website fraudulently
- Impersonate another person
- Use the website to harass or harm another person
20. THIRD-PARTY SERVICES
Golden Light Heal may use third-party providers for payment processing, bookings, communications, website hosting, marketing, analytics and other business functions.
Those providers may have their own terms and privacy policies.
Golden Light Heal is not responsible for matters arising solely from the independent operation of third-party services outside our reasonable control.
21. LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing excludes or limits liability for matters that cannot legally be excluded or limited.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Subject to applicable law, Golden Light Heal will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
22. FORCE MAJEURE
Golden Light Heal will not be responsible for delay or failure caused by circumstances beyond reasonable control.
Examples may include serious illness, emergencies, natural events, major technical failures, power or internet outages, government restrictions or other circumstances that could not reasonably have been prevented.
23. COMPLAINTS
We want clients to feel respected and supported.
If you have a complaint or concern, please contact us as soon as possible.
We will review the matter fairly and aim to reach a reasonable resolution.
Complaints email: hello@goldenlightheal.com
24. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The version applicable to a particular booking or purchase will generally be the version provided or made available when the agreement is entered into, subject to applicable law.
25. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
26. SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
27. CONTACT
Golden Light Heal
Bowen Suite, The Globe Centre, Accrington, BB5 0RE
Website: www.goldenlightheal.com