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At Golden Light Heal, your privacy matters to us.
This Privacy Policy explains how we collects, uses, stores and protects personal information when you visit our website, contact us, enquire about our services, book an appointment, purchase a product, communicate with us or otherwise use our services.
We are committed to handling personal information responsibly and in accordance with applicable UK data-protection legislation, including the UK GDPR and the Data Protection Act 2018, as amended where applicable.
Golden Light Heal is registered with the Information Commissioner's Office (ICO).
1. WHO WE ARE
Business: Golden Light Heal
Website: www.goldenlightheal.com
Email: hello@goldenlightheal.com
Business address: Bowen Suite, The Globe Centre, Accrington, BB5 0RE
For data-protection purposes, Golden Light Heal is the data controller for the personal information it collects and uses in connection with its business.
2. WHAT INFORMATION WE COLLECT
Depending on how you interact with Golden Light Heal, we may collect:
Contact information
- Name
- Email address
- Telephone/mobile number
- Address or billing information where required
- Social-media account information where you contact us through social media
Booking and service information
- Appointment and booking details
- Services requested or purchased
- Enquiry information
- Information you voluntarily provide to help us understand your needs
- Client notes relating to services where appropriate
Well being and personal information
Because Golden Light Heal provides holistic, energy-healing and spiritual guidance services, you may voluntarily provide personal information relating to your circumstances, well being, relationships, family, work, home, personal development or other matters.
Where information constitutes special-category personal data, including health-related information, we will only process it where we have an appropriate lawful basis and applicable additional condition under data-protection law.
You should only provide information that is relevant and necessary.
Payment information
Payments may be processed through third-party payment providers.
Golden Light Heal may receive information such as:
- Payment status
- Transaction reference
- Amount paid
- Date of payment
- Limited transaction information
We do not ordinarily store complete payment-card details ourselves.
Website and technical information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Cookie information
- Technical information required for website security and operation
The exact information collected depends on the technologies and services currently used on our website.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information:
- Directly from you
- Through our website
- Through enquiry or contact forms
- When you book an appointment
- When you purchase a service or product
- Through email
- Through telephone conversations
- Through WhatsApp where used for business communication
- Through social-media platforms
- Through payment or booking providers
- When you voluntarily provide information during a consultation or session
Where we receive information from another source, we will provide appropriate privacy information where required by law.
4. WHY WE USE YOUR INFORMATION
We may use your information to:
- Respond to enquiries
- Arrange and manage appointments
- Provide requested services
- Communicate with you about your booking
- Process payments
- Provide customer support
- Maintain appropriate client records
- Provide information you have requested
- Manage products and orders
- Deal with cancellations and refunds
- Maintain financial and business records
- Meet legal, regulatory and insurance requirements
- Protect our business against fraud, misuse or unlawful activity
- Improve our website and services
- Handle complaints and disputes
- Send marketing communications where permitted
- Maintain appropriate security
We will only use personal information for appropriate and lawful purposes.
5. LAWFUL BASIS FOR PROCESSING
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide a service you have requested, manage your booking or fulfil an agreement with you.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and freedoms.
Consent
Where we ask you to provide consent for a particular use of your information.
You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
For special-category information, where applicable, we will also rely on an appropriate additional condition under data-protection law.
6. MARKETING
Where permitted by law, Golden Light Heal may send information about services, offers, updates, events or other relevant business communications.
Where consent is required, we will obtain appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications at any time.
You can also contact us directly to request that marketing communications stop.
Essential communications relating to an existing booking, payment, service or legal/business matter may still be sent where necessary.
7. WHO WE MAY SHARE INFORMATION WITH
Golden Light Heal does not sell your personal information.
Where necessary, we may share limited personal information with trusted third parties who help us operate our business, including:
- Website providers
- Hosting providers
- Booking and appointment providers
- Payment providers
- Email providers
- IT and security providers
- Accounting/bookkeeping providers
- Professional advisers
- Insurance providers where appropriate
- Legal or regulatory authorities where legally required
We only share information where there is an appropriate reason and lawful basis.
Where third parties process information on our behalf, we take reasonable steps to ensure appropriate data-protection and security arrangements are in place.
8. INTERNATIONAL DATA TRANSFERS
Some technology, communication, payment, social-media or website providers may process information outside the United Kingdom.
Where personal information is transferred internationally, Golden Light Heal will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are used where required.
9. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
However, no electronic storage or transmission system can be guaranteed to be completely secure.
10. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer because of:
- Legal requirements
- Accounting requirements
- Tax requirements
- Insurance requirements
- Regulatory requirements
- The establishment, exercise or defence of legal claims
- Legitimate business-record requirements
Different categories of information may therefore have different retention periods.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
11. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights under applicable data-protection law, including:
- The right to be informed
- The right to access your personal information
- The right to have inaccurate information corrected
- The right to request erasure in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exemptions.
To exercise your rights, contact:
Email:hello@goldenlightheal.com
We may need to verify your identity before responding to certain requests.
12. DATA BREACHES
If Golden Light Heal becomes aware of a personal-data breach, we will assess the incident and take appropriate steps in accordance with applicable data-protection law.
Where legally required, we will notify the ICO and/or affected individuals within the applicable timescales.
13. CHILDREN'S INFORMATION
Our services may involve clients under 18 only where the particular service permits this and appropriate arrangements have been made.
Where children's information is collected, we will take appropriate care to process it lawfully and transparently.
Where required, appropriate parental or guardian consent will be obtained.
14. COOKIES
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate.
Other cookies may be used for analytics, preferences or marketing.
Where consent is required for non-essential cookies, we will provide an appropriate cookie-consent mechanism.
Please see our Cookie Policy for further information.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social-media platforms, booking systems or payment services.
These organisations operate independently and have their own privacy policies.
Golden Light Heal is not responsible for the privacy practices or security of third-party websites.
16. AUTOMATED DECISION-MAKING
Golden Light Heal does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
If this changes, this Privacy Policy will be updated and appropriate information will be provided.
17. YOUR RIGHT TO COMPLAIN
If you have concerns about how Golden Light Heal handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to complain directly to the Information Commissioner's Office (ICO).
ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Data-protection requirements
- Business practices
- Third-party providers
The latest version will always be made available on our website.
We will review the policy regularly to ensure that it remains accurate and transparent.
19. CONTACT GOLDEN LIGHT HEAL
If you have questions about this Privacy Policy or how we use your information, please contact:
Golden Light Heal
Come as you are. Leave with a little more light.